Without a shadow of a doubt we can say that customer relationship is the backbone of any business in the current world. No matter which industry you deal with, the customer plays an important role in shaping your business. Today all of us want to get things in a fast and furious manner. We no longer want to be kept waiting- neither for customer service nor for any of the services from the business.

Each new technology is developed mainly to aid businesses and to make their tasks minimal, they must ready to accept and adopt the same to be a successful business type. The one main thing which leads the line is Chatbots.

Chatbots have transformed the way companies perform their customer service radically. They are sometimes called chatbots, bots or chatterbots; computer software that triggers human-machine interaction. Live chats and traditional forms of communication including emails and telephone calls are substituted by chatbots. Some studies show that 64% of people choose to message over the phone.

Communication friction is one of the biggest problems for a number of companies. There may be continuous communication gaps between the staff and the client, as the staff who understand all languages are impossible or you have to pay a large amount to meet this requirement. These types of concerns can be avoided with the implementation of chatbots.

 The bots that are employed now are not only dynamic but also much advance.  Such systems use neurolingual programs, which are commonly referred to as NLPs, to allow a computer to perform distinguished and emotionally intelligent conversations with people. Alexa is one of this category's greatest examples.

It is not important for customers whether a human or a bot addresses the question, but they ultimately need a solution to their query. You will provide answers to almost all of your customer questions 24 * 7 from your website with the aid of chatbots. Which means your website is active 24*7.

As we can envisage that traditional customer service in the form of calls still exists, chatbots take up much of the manual work form. We're going to see bots in different languages, audio bots together with humans who can communicate like a real person with people on an emotional level. As such trends become stronger, it offers an excellent platform for small and medium-sized enterprises to better meet the customer requirements.